About Bona Bona

This is our first Northern Westchester location and we are excited to be sharing a space with Trio Pizza! Bona Bona is a dessert bar serving an ever-evolving collection of delicious and imaginative small-batch ice cream flavors, sundaes, milkshakes, and unique sweet treats. Our flagship location in Port Chester, NY offers plenty of seating both indoors and out and a party room we lovingly refer to as Sprinkle Time, a great venue for all types of events. In addition, we offer catering for private and public events with our food truck and cart and are premiere partner at Smorgasburg, the largest open-air food market in the US.

The Role: Store Manager

The Store Manager will work closely with Ownership to improve efficiency at the restaurant and increase the store revenue through excellent customer service, efficient systems and increased ticket size and expansion of to go sales around pints and other retail items.

Critical to our success is setting parameters and duties for all employees and utilize staff to increase profitability and improve customer experience. This is done through trusted training, proper delegation and follow through, as well as intimate knowledge of operations. Our focus is creating a culture of teamwork and accountability while maintaining a fun and unique working environment.

Required Work Experience/Skills

An Associate’s degree and/or a Bachelor’s degree with at least 2 years’ experience in a food/retail service environmentincluding experience managing a team of 10 . Some event booking experience is preferred.

DUTIES

Daily

Regular Service:

• Opening shop and ensuring all staff is present and prepared for operations
• Ensuring previous service was closed properly
• Manage and Operator the Ice Cream Counter
• Regularly update menu to reflect real-time flavor selections and specials
• Managing staff through service
• On job education of shift employees
• Handling errors, comps, voids
• Speaking confidently to guests to calm complaints and enhance experience
• Managing atmosphere
• Ensuring safe environment, food handling, equipment usage
• Overseeing change-over/end of shift
• Managing staff in-times- (not too early clock-ins--- not too late)
• closing paperwork according to procedures
• Managing clock-out, all closing duties performed properly
• Cleaning/side-work performed.
• Confidently caring for angry guests, managing refunds etc..
• Quick and decisively managing maintenance issues
• Maintaining a cool head under pressure, when staff can not.
• Back of House Communication

Monthly/Quarterly Duties

• Oversight of Spending (examine sales, product mix, labor spend, maintenance etc..)
• Assisting ownership by providing information including but not limited too sales, cost percentage of items, labor and various other top down looks at performance.
• Provide ideas on new ways to generate sales/revenue in the store through promotion, special events, additional in store parties, corporate events.
• Staff Performance reviews and recommendations on staff incentives.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Experience:

• restaurant management: 2 years (Required)

Education:

• Associate (Required)

Location:

• Port Chester, NY (Preferred)

Work authorization:

• United States (Required)

Work Location: In person